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    Turn Your Customer Support Into A Profit Center

Webinar Overview

AI adoption in ecommerce is at an all-time high—over 80% of retailers are now using AI to personalize experiences, automate marketing, and optimize operations. But despite the surge in adoption, many businesses struggle to connect these tools to real revenue gains.

Too often, brands invest in AI without a clear strategy—leading to bloated tool stacks, increased complexity, and rising subscription costs with minimal return.

This webinar cuts through the noise to explore what’s actually working in ecommerce today. We’ll look at how successful brands are using AI with intention—aligning the right strategies and tools to support growth, not just automation.

Whether you're actively using AI or just starting to explore your options, this session will help you evaluate what belongs in your stack—and what’s just getting in the way.

What Will You Learn?

  • The Rise of AI in Ecommerce: Automation Hype vs. Real Impact
  • AI That Fails: Common Tools That Look Smart but Don’t Convert
  • On-Site AI That Actually Drives Sales (Search, Personalization, Recommendations)
  • Smarter Off-Site Tactics Using AI: Email, SMS, Retargeting
  • A Practical Checklist: What to Look for Before Investing in Any AI Tool
  • Real Ecommerce Use Cases + What Metrics to Track for ROI
  • Step-by-Step: How to Revamp Your SEO, CRO, and Retention Strategy With AI

Workshop Breakdown

Who Should Attend?

  • CMOs & Marketing Directors – Focused on AI strategies that boost ROI
  • Growth & Digital Marketing Managers – Streamlining AI tools to drive results
  • Ecommerce Managers & Tech Leads – Evaluating which tools add value vs. complexity
  • Performance Marketers – Looking to turn AI into measurable conversions
  • Founders & Store Owners – Exploring smarter ways to grow with AI

Featured Speakers

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Johnny Boatright

AI Specialist, ConversionBox

With a background in digital strategy and hands-on experience across marketing automation, on-site personalization, and customer engagement, Johnny helps brands cut through the noise and focus on what actually drives conversions.

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Jenne Thomas

Digital Strategy Consultant, RoundView

Jenne is an expert in digital marketing and strategy, always at the forefront of new trends and techniques. With a knack for simplifying complex concepts, she helps businesses navigate the evolving digital landscape to achieve sustainable growth and success.

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Dave W

Senior CRO Specialist, ConversionBox

Dave combines his deep knowledge of human behavior and data to create effective strategies that drive business growth. Known for his results-oriented approach, he thrives on optimizing the customer journey and helping brands achieve measurable improvements in performance.

Join this webinar to see what’s actually driving ecommerce growth—and what’s just hype.